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What to Expect As An Agent

  • Respond to “Where is my order?” calls

  • Assisting customers with product questions

  • Placing new orders/volume orders

  • Handling existing orders: returns/replacements

  • Provide store-specific support

  • Tracking shipments

  • Gift Card/Loyalty Card support

  • Dispositioning all calls

  • Deliver first call resolution with white glove service

Capabilities of Top Performing Agents for this Program


  • Have agents that are fluent, both written and verbal, in English

  • Demonstrate a proven ability to deal with challenging customers and situations

  • Are confident in their ability to achieve metrics

  • Build and maintain strong working relationships through exceptional communication

  • Provide proven problem-solving capabilities to deliver practical solutions

  • Type 25+ words per minute

  • Demonstrate a working knowledge of a variety of sports and outdoor activities

  • Have previous customer service experience within a call-handling environment

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload


**Any other equipment needed will be advised of upon enrollment**

Available Hours

Monday- Friday 8:00 AM – 12:00 AM EST

Sunday – Saturday 8:00 AM – 12:00 AM EST

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun​

Starting Pay: $11.00 per hour 

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