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What to Expect As An Agent

  • Delivering an elevated, modern luxury experience on incoming contacts (phone calls, emails, and chats) from customers.

  • Responsibilities include supporting customers who contact for reasons such as:

  • Placing an order

  • Checking an order status

  • Inquiring about a repair

  • Seeking product information/recommendations

  • Resolving an issue

  • Soft sales are required.


Capabilities of Top Performing Agents for this Program

  • Respond to incoming contacts from customers in a professional and efficient manner.

  • Maintain knowledge and ability to effectively articulate the client brand, products, policies, and procedures.

  • Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences.

  • Mitigate customer escalations through effective decision making and problem-solving skills.

  • Leverage multiple systems and tools to effectively handle customer contacts.

  • Simultaneously handle multiple tasks including contact handling and data processing.

  • Passion for working within a group environment that delivers exceptional customer experiences.

  • Demonstrated customer service skills, preferably in a retail and/or contact center environment.

  • Effective decision-making, problem-solving and follow-up skills.

  • Excellent verbal and written business communication skills.

  • Ability to multi-task in a fast-paced environment and handle shifting priorities.

  • Strong attention to detail.

  • Intermediate computer skills, including proficiency in Windows navigation and MS Office.
    Luxury retail experience is an asset

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload


**Any other equipment needed will be advised of upon enrollment**

Available Hours

7 days a week, 24 hours a day, 365 days

Client requests agents service 20 hours per week, 4 hours Sat ,Sun and/or Mon



Starting Pay: $12.00 per hour

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