What to Expect As An Agent

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• Inbound sales, customer service and store support 

• Assisting customers with product questions 

• Placing new orders 

• Handling existing orders - returns/ replacements 

• Provide store-specific support

• Contacting vendors for shipping information

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Capabilities of Top Performing Agents for this Program

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• Outstanding problem-solving skills

• Application of soft skills 

• Display patience, empathy, and ability to manage stress, the ability to work under pressure

• Skilled and efficient in written and verbal communication

• Experience working with users to identify the best solution       

Equipment Requirements

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*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 

**Any other equipment needed will be advised of upon enrollment**

Available Hours

Sunday – Saturday 6:00 AM – 12:00 AM EST 

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

 

Starting Pay: $15.00 per hour