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What to Expect As An Agent

  • Responding to general inquiries

  • Describing the booking options

  • Explaining billing process and options

  • Accepting and processing requests for information materials

  • Researching and resolving customer complaints

  • Billing clarification questions

  • Transferring calls to Client customer service when required

  • Additional services as mutually agreed upon by Client 


Capabilities of Top Performing Agents for this Program


  • Deliver fluent written and verbal English

  • Outstanding problem-solving skills

  • Agents will need to have sales ability, able to multitask and take quick notes, and have a knowledge of geography.

  • Displays patience, empathy, an ability to manage stress, the ability to work under pressure

  • Skilled and efficient in writing and verbal communication

  • Provides knowledgeable, friendly and eloquent customer service     

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload


**Any other equipment needed will be advised of upon enrollment**

Available Hours

Monday- Friday 8:00 AM – 11:00 PM EST 

Sunday – Saturday 9:00 AM – 9:00 PM EST 

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

Starting Pay: $12.50 per hour 

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