CRUISE LINE SUPPORT
What to Expect As An Agent
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Responding to general inquiries
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Describing the booking options
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Explain billing process and options
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Accepting and processing requests for information materials
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Researching and resolving customer complaints
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Billing clarification questions
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Transferring calls or to other client-designated internal support departments or client account representatives
Capabilities of Top Performing Agents for this Program
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Outstanding problem-solving skills
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Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
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Skill and efficiency in writing and verbal communication
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Knowledgeable, friendly and eloquent customer service
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Showcasing expert sales techniques and ability to overcome customer objection
Equipment Requirements
*No Chromebooks or Mac systems are capable
PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
**Any other equipment needed will be advised of upon enrollment**
Available Hours
Monday- Friday 8 am- 9 pm EST
Saturday- Sunday 9 am- 6 pm EST
Client requests agents service 20 hours per week, (3 hours) required on a Saturday or Sunday
Starting Pay: $12.50 per hour (Customer Service)