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What to Expect As An Agent

  • Responding to general inquiries

  • Describing the booking options

  • Explain billing process and options

  • Accepting and processing requests for information materials

  • Researching and resolving customer complaints

  • Billing clarification questions

  • Transferring calls or to other client-designated internal support departments or client account representatives


Capabilities of Top Performing Agents for this Program


  • Outstanding problem-solving skills

  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

  • Skill and efficiency in writing and verbal communication

  • Knowledgeable, friendly and eloquent customer service

  • Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.

Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload


**Any other equipment needed will be advised of upon enrollment**

Available Hours

Monday- Friday    8 am- 9 pm EST

Saturday- Sunday 9 am- 6 pm EST


Client requests agents service 20 hours per week, (3 hours) required on a Saturday or Sunday


Starting Pay: $12.50 per hour (Customer Service)

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